Frequently Asked Questions
The Answers You Need
What does your online English platform offer?
Our platform offers once or twice a week English lessons, with the option to supplement your learning with one-on-one lessons or exam preparation sessions at an additional cost. Along with lessons, we provide a wealth of extra resources including vocabulary exercises, grammar worksheets, book club discussions, and tests to enhance your language skills.
For more information see sections 'What's Included' and 'Join Now.
How often are the lessons scheduled?
Our standard lesson schedule includes options for once a week or twice a week sessions, providing flexibility to fit your busy lifestyle.
Are there additional costs for one-on-one lessons or exam preparation?
Yes, we offer personalised one-on-one lessons and specialised exam preparation sessions at an additional cost. These sessions are tailored to meet your specific learning goals and needs.
How do I access the extra material?
All extra resources are accessible through our online platform after enrollment in our lessons. You'll have access to a dedicated student portal where you can find and download the materials at your convenience.
Do you offer any discounts or promotions for enrollment?
We occasionally run special promotions and discounts for new enrollments or for referring friends to our platform. Be sure to check our website to stay updated on any current offers.
What is the duration of each lesson?
Each lesson typically lasts for 75 mins, providing ample time for instruction, practice, and discussion.
Are the lessons conducted live or pre-recorded?
Our lessons are conducted live by experienced instructors who provide real-time feedback and interaction with students. This allows for a dynamic and engaging learning experience.
What if I miss a scheduled lesson?
If you're unable to attend a scheduled lesson, do not worry! All lesson material will be available on the portal as well as extra material such as grammar worksheets and vocabulary exercises based on what has been taught in the lesson. You can easily catch up.
Refund Policy?
Refunds will be issued only in exceptional circumstances and at the discretion of the management.
Refunds will not be provided for missed lessons or cancellations made outside of the specified time frames.